Successfully implementing it outsourcing strategy in German banks: the role of contract design and risk analysis
نویسندگان
چکیده
From the outsourcer’s perspective, the IS outsourcing literature emphasizes the importance of contracts and risk awareness for managing outsourcing ventures. However, there is a lack of proven and tested outsourcing management concepts in theory and practise incorporating contractual designs to effectively counter risk. By extending the risk model of Bahli and Rivard (2001) we investigate the influence of risk analysis on contract quality and their interrelation with outsourcing success. Using multiple case studies within the German banking industry our Research-In-Progress paper aims at answering the following questions: (1) ‘How does the contract contribute to outsourcing success from a risk mitigation perspective?’ and (2) ‘How does risk analysis affect the risk mitigation quality of the contract?’. Our research provides insights on how the conduction of a thorough risk analysis can improve contract quality. We show that involving business staff as well as IT staff in an outsourcing project helps to optimize contract clauses. In addition, we demonstrate how the design of contract contents such as pricing schemes, service level agreements, and penalty-reward-systems can ensure the expected cost savings and thereby contribute to outsourcing success.
منابع مشابه
Pathology of Business Model of Iranian Commercial Banks
Despite the importance of the business model in implementing strategy, this issue is less addressed than strategy. This important issue regarding banks' business model has received less attention, and research in Iran and other countries has caused a deprivation of knowledge. In addition to the scientific pathology of the business model in Iranian commercial banks, the present article seeks to ...
متن کاملCollateral as Signal Variable in a Business Partnership Contract: A Case Study of Refah Kargaran Bank
There is no convergence in the results of the credit relationship between the financial contracting parties (banks and customers) due to the different importance of the contract variables. Therefore, while examining the impact of the empirical relationship between the variables commercial profit-loss sharing contracts, the dual role of the collateral variable (screening and motivation) is in...
متن کاملOrder quantity optimization in a two-level pharmaceutical supply chain
Drug has a great and crucial role inboth the health systems and the quality of life, and thereforeits shortage can cause death.In order to the important role of drugs,pharmaceutical supply chain(PSC) shouldensure that drugs are delivered to people in the right time with the best quality.On the other hand, thesupply chain (SC) members depend on each other for resources and information, and it ha...
متن کاملالگوهای «مشارکت دولتی- خصوصی» و اثر آنها بر شاخصهای میانی بیمارستان: یک مرور انتقادی
Introduction: Public-private partnership can help governments deal with resource constraints in their health sectors. The aim of this study was to investigate the effects of different models of public-private partnership on hospital mid-indicators and identify factors affecting its successful implementation. Methods: This critical review was conducted from 2000 to 2017. Databases, such as Goog...
متن کاملDecision making framework for utsourcing activities in the banking system
The outsourcing of financial services has been growing during last decades.Inspite of expanding managers awareness about this subject,most of outsourcing projects have been lost due to qualifative decision critera and ignorance of environmental circumstances. The purpose of research is to design a model for making decision about outaourcing activities in banking system.From the point of purpos...
متن کامل